By Silah ApS - CVR. / VAT number: 36495979
By Silah ApS
Dybbølsgade 66, 4. tv.
1721 Copenhagen V
by Silah ApS was established in January 2015
Customer service: Customer@shopsilah.com
Business email: Business@shopsilah.com
Phone: +45 25592736
by Silah Aps owns and operate this Website. This document governs your relationship with www.shopsilah.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.shopsilah.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.shopsilah.com retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
by Silah ApS accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and Paypal. Your card will not be debited until your order has been shipped.
All prices are presented in euros and include VAT. The prices do not include payment- and shipping fees, which are given separately.
By Silah ApS is not responsible for any potential duties, import taxes, and brokerage fees that might apply for customers with shipping addresses outside the European Union.
We strive to dispatch all orders within 1-3 business days. All orders will be shipped via the Danish postal service Post Danmark unless otherwise noted. You can find a list of our shipping prices here (link).
Right of withdravel / Return policy
When purchasing products from www.shopsilah.com the costumer will have a 14 day withdrawel period, where it will be possible to return the purchase and get a full refund, as in accordance with the Danish Sale of Goods Act (købeloven) and other applicable consumer protection legislation.
This means that the Customer has the right to cancel any purchase by notifying by Silah ApS accordingly within 14 days from when the Customer received the product ordered.
Notice must be given to firstname.lastname@example.org and you need to make it clear in your correspondence that you wish to return your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned, e.g. intimate or sanitary goods - septum piercings, earrings and makeup brushes are non-returnable unless faulty.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
If the product has obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
To return your order, please mail it to: Dybbølsgade 66, 4. tv. 1721 Copenhagen Denmark
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Recieving your refund
When a customer wish to use their right of withdrawel they will of course recieve a full refund of both the product price and the shipping price, the customer is however responsible for the return costs and this amount will not be refunded.
by Silah ApS will pay back the amount without undue delay, however, no later than within 14 days from the date by Silah ApS received the Customer notification of withdrawal. However, by Silah ApS may delay repayment until we have received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
Warranty and complaints
by Silah ApS provides a 2 year warranty under the Danish Sale of Goods Act, covering manufacturing and material defects discovered during the products normal use.
The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects that should be detected by normal examination of the goods must be notified by Silah within a reasonable time. The product can be returned for repair, replacement or refund if necessary.
If you as a costumer have any problems or questions regarding your order then please do not hesitate to contact us at email@example.com and we will do everything in our power to help you and try to fix the problem. Our customers are extremely important to us and we strive to have happy and satisfied customers only.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of by Silah ApS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by by Silah ApS and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.